Air Transportation

BT-4800.0500

Organizations that utilize aircraft to transport people and commodities to their destinations.

Automobile/Van Adaptations

LH-0600.0100

Programs that pay for or provide automobiles or vans which have ramps or wheelchair lifts, or seats or steering, signaling, gear shift and braking controls that have been modified for use by people who have disabilities; or that help these individuals to obtain this type of modification for their own vehicles. Also included are organizations that offer devices to facilitate the operation of specific functions within the vehicle such as car door openers, car door reachers, gas cap openers, seating restraints, especially designed rear view mirrors and other accessories which can be installed in or used with automobiles or vans.

Consumer Complaints

DD-1500

Programs that provide mechanisms through which consumers can register complaints regarding specific problems they are having with consumer goods and services, and obtain assistance in achieving a satisfactory resolution.

Consumer Education

DD-1800

Programs that utilize a wide variety of informational materials and techniques to increase the public's awareness of their rights and responsibilities as consumers of goods and services. The services may include information concerning federal and state consumer protection laws and regulatory agencies; advice regarding comparison shopping, use of consumer reports and buying guides, and other practices that help consumers make informed decisions and avoid problems before they occur; and education regarding the steps that need to be taken to resolve problems with unfair credit practices, defective products, shoddy repairs or workmanship or incompetent services.

Consumer Protection Agencies

DD-2100

Agencies established by federal, state, county or city officials, business or industry associations, the media or the private sector to provide consumer education and information and/or to handle consumer complaints regarding unfair or fraudulent business or credit practices, unsafe or poor quality goods, incompetent services or other similar problems; and to provide solutions through mediation, arbitration or public pressure.

Disability Related Transportation

BT-4500.6500-170

Programs that provide door-to-door (or curb-to-curb) transportation for purposes of shopping, banking, social events, medical appointments, getting to and from work, and similar activities for people with disabilities who need special accommodations and are unable to utilize other available means of transportation. Also included are programs that provide transportation for youngsters with disabilities who have no other means of accessing necessary specialized services and activities. Some but not all vehicles used for this purpose are equipped with wheelchair lifts.

Escort Programs

PH-2200

Programs that accompany people who have limited mobility, cognitive impairments or other problems to specified local destinations and provide assistance which may include transportation or driving services, assisting the individual to enter and leave the vehicle and buildings, carrying packages, helping the person deal with other challenges and/or providing emotional support. Escort programs may assist older adults and people with disabilities, people who have AIDS or fear they have contracted the HIV virus, and others who need emotional and/or physical support; and may have limitations regarding the types of trips that qualify for this service.

General Paratransit/Community Ride Programs

BT-4500.6500-280

Programs that provide flexibly scheduled and routed door-to-door (or curb-to-curb) transportation services for the general public. Patrons generally have no private transportation and are unable to use the fixed-route public transportation system; or live in a rural area not served by a public transit system.

Non-Emergency Medical Transportation

BT-4500.6500-500

Programs that provide transportation for medical appointments, trips from and between hospitals, to nursing homes or other special-care centers or for other non-emergency medical needs for individuals who, because of financial problems or their physical condition, are unable to use other means of local transportation. NEMT service providers are able to transport riders who require a wheelchair lift equipped vehicle with appropriate protective restraints or a van that is designed for gurney/stretcher transportation, or has other types of features to meet their safety needs.

Ride Sharing Programs

BT-4500.4500-700

Programs that make arrangements for people to travel together in private automobiles and vans during busy commuting hours or which provide a central telephone number for people to use to identify others who are commuting to and from the same general area with whom they might share. Vehicle options include vanpools, carpools and shared ride taxi services. Vanpools may be publicly operated, employer operated or individually owned or leased; and the driver is generally not a paid employee but a rider in the vanpool. Shared ride taxi-services enable riders with similar points or origin and destination to group together to share the cost of a taxi ride.

Senior Ride Programs

BT-4500.6500-800

Programs that provide door-to-door (or curb-to-curb) transportation for purposes of medical appointments, shopping, banking, social events, and other similar activities for older adults who need special accommodations and are unable to utilize other available means of transportation.

Transportation Expense Assistance

BT-8300

Programs that provide immediate cash, bus tokens, loans, loan/insurance payment support or other forms of financial assistance for people who otherwise have no means of transportation. Transportation expense assistance programs may have age, income, disability, need or other eligibility requirements.

Transportation Passes

BT-8500

Programs that issue identification cards or vouchers that people can use in lieu of cash to pay for transportation.

Travel Training for Older Adults/People With Disabilities

LR-8500

Programs that provide comprehensive, intensive instruction that is designed to teach older adults and/or individuals with disabilities how to travel independently and safely using accessible public transportation. Skills include crossing streets safely with and without traffic signals, boarding the correct bus or subway, recognizing and disembarking at the correct destination, following directions, recognizing and avoiding dangerous situations and obstacles, dealing appropriately with strangers, handling unexpected situations such as re-routed buses or subways or getting lost, maintaining appropriate behavior, using specialized equipment and/or devices, and recognizing the need for assistance and requesting help from appropriate sources.

Travelers Assistance

BT-8750

Programs that provide supportive services including information and emergency assistance for tourists, travelers or other visitors who have encountered problems, need directions or trip planning services to reach a destination or require information about the local transportation system.